Order & Delivery Issue Process

At Empower Eats, we strive to ensure every delivery is smooth and satisfying. If there is ever an issue with your order, we ask that you contact Empower Eats directly - not the meal provider. 

Below is the process to follow for quick and efficient resolution

TABLE OF CONTENTS

• What Issues to Report
• How to Report an Issue
• Reporting Timeframe
• Information to Include
• Important Note – Why Contact Empower Eats, Not the Provider

What Issues to Report

Please contact Empower Eats for any of the following:

• Missing meals
• Incorrect items in your order
• Damaged meals or packaging
• No delivery received

How to Report an Issue

You can reach out to us using any of the following methods:

• Online form found here
• Email: support@empowereats.com.au
• SMS: 0460 639 247
• Phone: 1300 314 453

Reporting Timeframe

To ensure we can resolve the issue effectively, please report all issues within 24 hours of delivery.

Information to Include

To help us assist you quickly, include the following in your message:

• A detailed description of the issue
• Any relevant photos (e.g., damaged meals, packaging)
• Your order number
• Date of delivery

❗ Important Note – Why Contact Empower Eats, Not the Provider

Please do not contact the meal provider directly. All accounts and orders are managed through Empower Eats, and we are responsible for billing and support. 

This ensures we can track and resolve any issues without delay or confusion.To ensure we can resolve the issue effectively, please report all issues within 24 hours of delivery.

If you have any questions about this process, don’t hesitate to get in touch. We’re here to help!